Again: I'm aware there's an issue with the site. I have spoken with tech support. They are still having some kind of server issue, but they believe it will be resolved shortly.

Their "shortly" seems to be taking a long time and getting ever more complicated, as more and more of the site has issues, but please know I am doing everything I can (which is very little, other than wait and occasionally prod tech support for an update) to get the site running again.